Our Policy
All Sweet Shoppe orders must be placed 48 hours prior to delivery. All custom orders must be placed 1 week-1 month prior to your event. A $20.00 rush order fee will be added to your total for orders placed within 24 hours if accepted.
Full payment is required at the time your order is placed OR your date will not be held. Bakin' It accepts Cash, Cash App, Venmo, Credit/Debit Cards & Cashier’s Checks.
Once your non-refundable payment is made and a design is agreed upon changes cannot be made! If you have any design AND/OR order alterations they will be priced accordingly and payment will be required upfront.
Our cakes are made with 100% Buttercream. We do not and will not cover our cakes with fondant. However, we will use fondant accents/decorations.
Please note; any cake or cupcakes placed outside has a possibility of melting or deforming due to the heat. Therefore, Bakin' It is NOT responsible for any cake AND/OR sweets once it had been delivered or picked-up.
Bakin' Cakes & Sweets does deliver. Currently our delivery fee is $10.00. As of now we are only delivering to Lexington, SC and surrounding areas.
Please note that this fee can change at anytime without notice.
In the case of an unavoidable occurrence such as a car accident or poor road conditions during delivery, Bakin' It cannot be held responsible for any damages.
If Bakin' It is responsible for delivering your order, please be sure to provide clear and detailed driving instructions. In addition to the driving instructions; we ask that you inform us of any road hazards and/or obstacles that may hamper delivery and quality of the finished product.
Once delivered, if you are unsatisfied with the quality of your product you have the right to refuse said product and you may be eligible for a refund.
Refunds are NOT guaranteed.
Please note, that if your are eligible for a refund you will NOT receive the entire cost of your order. We will deduct the cost to prepare your treats; which includes the cost of product and our time.
You can always, use your credit for a future purchase if your choose to do so. All eligible refunds will go through a review process.
If you choose to pick up your cake and transport it yourself, Bakin' It Cakes & Sweets will NOT be liable or responsible for the cake once it has left our care.
You should prepare your vehicle so it is clean and free of items that could roll or slide into or onto the cake. We do everything in our power to provide a well-constructed cake, but please note that cakes are VERY fragile and can easily break.
We pride ourselves on providing exceptional customers service. For this reason, if you are not 100% satisfied with our finished product you are NOT obligated to take the cake.
You may request design adjustments, however there may be a charge for this service.
Please be aware; our ingredients and or machinery may have come in contact with nuts, milk and wheat products. We will do our best to avoid this scenario in any case, however this cannot be guaranteed.
If you have any allergies please disclose them to us when placing your order.